Channel Partner Program
CFEC has all types of channel partnerships. Channel partnerships come in various shapes, sizes, and acronyms: Resellers, Value Added Resellers (VARs), Systems Integrator (SIs), agency partners, indirect sales partners, affiliate partners, Business Process Outsourcers (BPOs), and Managed Service Providers (MSPs).
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Partnering with CFEC means to leverage our resources to grow your business. From back-office support, marketing and training to agnostic solutions engineers and regional sales support, we have it all so you don’t have to.
Using a channel of independent third party companies, to find, win, make, keep and grow happy customers, on your behalf, has been a long tradition in the software industry. For some software companies this indirect channel has been a major contributor to global success, but for most software companies making it work remains a constant struggle.
What is the Channel Partner Program?
...but what is a Channel Partner?
CFEC’s and it’s Channel Partners three basic frameworks.
The Ideal Profile
The Business Partner Agreement
Business Partner Program
By creating, organizing and managing these types of relationships CFEC has been able to pioneer unique and interesting ways to save and make money for its partners. The Channel Partner Program takes what was working well, and streamlines it to work even better for our Channel Partners. By creating a longstanding situation with a Channel Partner we allow our partner businesses to focus on a stronger foundation without sacrificing speed of scale. This also allows our Channel Partners to work with multiple partner businesses simultaneously which normally would take hundreds of man hours to manage.
Resellers, Dealers, Channel Partners, VARs, Distributors…
These are all words that get thrown around in our industry, but what exactly do they mean and what is the difference between them?
Resellers, as their name implies, purchase a product or service from a parent company and sell it to end users for a profit. Of course the words “purchase” and “sell” are used loosely here; in today’s cloud world, this could really mean “rent” or “host”. Typically a reseller will brand the product as their own and not reveal the parent company to customers. The benefit of a reseller relationship is profit and business growth for both the vendor and the reseller.
Dealers, on other hand, have less involvement with the product itself and focus more on making sales. They do not assign their own brand to the product as they are simply selling it on behalf of a parent company. They may provide support and upgrades to their customers, but it will be no secret that they are acting on behalf of a third-party. For this model to work, the parent company must only sell through dealers with no option for direct sales.
Channel Partners are similar to resellers, but have a deeper, bilateral relationship with the parent company. A partner program will lay out the expectations and benefits of such a relationship. The parent company will be more invested in their partners and more dependent on their success. Together, they may expand the products and solutions to become a one-stop-shop that encourages long-term commitments. The partnership will involve consistent communication, shared marketing materials, ongoing involvement in the product, and more.
VARs are Value-Added Resellers that add their own services to a third-party solution.
Distributors are similar to dealers but maintain an even looser relationship to the manufacturer.
Many of the parent companies in our industry work with resellers. They are white label and give full control of the product to their resellers, but do not necessarily form a close relationship.
Other parent companies choose the dealer strategy and sell their solutions with their brand still attached. Unfortunately we have seen some of these well-known companies selling through dealers while also selling directly to end users – a very sticky situation to be sure.
CFEC chooses to work with partners. Our business is all about relationships and helping you grow your brand. Our motto (and part of every blog piece lately!) is your success is our success. We believe a partner-centric model is best because it grows our business, grows your business, and ultimately grows the market.
DO NOT GET CAUGHT UP IN THE TERMINOLOGY
When shopping around for a vendor, do not get caught up in the terminology. A so-called “partner program” could actually be a dealer network in disguise. A solution advertised for “resellers” may actually be part of a true channel partnership. CFEC Systems often uses the word “reseller” for the sake of recognizability, even though our selling model is strictly based on partnerships.
The point is, the words that the vendor uses do not matter as much as their actions. Pay attention to what the vendor expects of you and what you will get in return.
Is their product white label? Do they offer marketing materials and other tools to grow your business? Will they require you to meet quotas? Will they ask for your end user details?
All of these things are more important than the terminology.
If you are interested in learning more about what it means to partner with CFEC, please contact us today.